Our Policies

Because we set aside time specifically for your appointment, we require a cancellation fee that is automatically charged to your account if notification is not provided with 48 hours.

You can cancel appointments via your login credentials on the website, or you can connect with us by call, text or email.

If we cancel a session for any reason, you will be notified by phone, text or email.

Travel fees apply outside our regular service area within 20 miles of our mailing address, 5804 Babcock Road.

If you live outside of our service area, there is a $40 travel fee per visit when a trainer or assistant comes to your house. There are no travel fees when staff provide an all virtual training session, via Zoom or a similar service.

If free parking is not available at a client’s location, all parking fees our staff incur during training sessions will be charged to the client.

Bites. LOMA trainers are cautious around any pet with a bite history because state law requires that any bite or scratch that breaks skin be reported to Animal Care Services. We want to avoid putting you and your pet in that position so follow these rules:

If your dog has a history of biting, growling or lunging when people enter the home, ensure your dog is secured when your trainer arrives. Your dog can be in another room, behind a sturdy safety gate, in a crate or on a leash.

Some dogs will be required to be muzzle trained before our staff will work directly with them. Muzzle training will be provided by virtual options or from a protected position that prevents our staff from a potential bite.

Equipment. We do not use e-collars, prong collars or physical punishment during training due the harm they can cause. We follow the recommendations of the American Veterinary Society of Animal Behavior for humane dog training.

Off leash training. We will not train dogs off leash, unless we are in a legally designated off leash area. Even well behaved dogs that are off leash can accidentally cause injury to others in the community, including knocking them over, scratching or biting. For the safety of your pet and compliance with off leash laws, we will only work with your dog in confined and safe spaces, fenced yards or on leash.

We do not offer a monetary refund. Instead we stand 100% behind our training.

The success of our program depends on us performing our job correctly and also on you (the owner or handler) following up on the homework and strategies that we lay out.

We cannot guarantee a dog will never bite. This would violate the Code of Ethics we are bound to uphold as Certified Professional Dog Trainers (Standards of Practice and Code of Ethics). Our profession is not able to make this guarantee because pets are living beings who can develop fears and medical conditions that result in behavioral issues, including aggressive behavior. If your pet has a bite history, our goal is to eliminate the motivation to bite, so there is less likelihood your dog will bite in the future.

We can guarantee our staff will be professional at all times. We can guarantee that our staff maintains the highest competence in training and behavior so we can provide you with the most effective, ethical and science-based standard of care for your pets. We can guarantee we will not judge any training choices you’ve made in the past nor will we judge you based on your pet’s behavior.

All our staff are employees, NOT subcontractors. This allows us to provide you with consistent, quality customer service and training.

We carry general liability insurance and each employee has successfully passed a criminal background check.

All employees are vaccinated and will wear masks in accordance with current local infection rates and if requested by clients.

All clients are encouraged to monitor COVID-19 symptoms.

At LOMA Behavior and Training, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our pet training services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect:

We may collect various types of information to provide you with our pet training services effectively. This includes:

Personal Information: This includes your name, contact information (email, phone number, address), and payment details when you enroll in our training programs.

Pet Information: We may collect information about your pet(s), such as breed, age, behavior history, and training goals. This information helps us tailor our training programs to your specific needs.

Usage Data: We collect data on how you interact with our website, such as pages visited, links clicked, and actions taken. This information is collected using cookies and similar technologies.

2. How We Use Your Information:

We use your information for various purposes, including but not limited to:

Providing our pet training services and communicating with you about appointments, schedules, and training progress.

Customizing our training programs to suit your pet's needs and your preferences.

Processing payments and maintaining financial records.

Sending you promotional materials, newsletters, or updates about our services (you can opt out of these communications at any time).

Improving our services, website, and customer experience.

3. Information Sharing:

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in delivering our training programs, managing payments, or maintaining our website.

Legal Requirements: We may disclose your information when required by law, court order, or government regulation.

4. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Choices:

Access and Correction: You can access and update your personal information through your account settings or by contacting us.

Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.

6. Children's Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us to have it removed.

7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on our website, and the effective date will be updated accordingly.

8. Contact Us:

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact our Privacy Officer at info@lomabehavior.com.

By using our pet training services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Last updated: 8/25/23