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Rest assured we never deliberately try to make your pet feel fearful or show aggressive behavior, or any of the behaviors that might be the reason why you are reaching out for help, whether we see you in-person or virtually. We don’t need to see the behavior to understand why it’s happening and how to help you. We rely on the behavior history you provide us, videos you’re able to share with us, any observations we can make of your dog’s normal state. The most important thing that helps us understand your pet is our knowledge of animal learning and how fear and aggressive behavior develop. We use all this information to create behavior modification plans that help you and your pet.

Virtual assessments and training sessions actually have advantages over in-person training for some issues. We started offering virtual sessions at the beginning of the pandemic because it was the only option. Then we realized virtual assessments were actually much more effective than the in-person assessments we had been doing. It is more effective with anxious, aggressive, or reactive dogs because we can get more information without a stranger in the room. It lets us see your pet in their natural state when they are not highly agitated. We can also start the learning process quickly, instead of waiting for your pet to get comfortable with one of our staff.